Support Services

A cancer diagnosis can be an overwhelming event that touches more than just the physical well-being of a person. The CTRC Patient and Family Services Department strives to support and assist patients and families through every aspect of this cancer journey. Through its Wellness Center, Patient and Family Services provide many non-medical services to support patients. To learn more about the services available, see the descriptions below or call (210) 450-5570.

Patient Feedback

CTRC values you as a customer and wants to make your experience the best it can be. We want to hear from you about how we can improve our service. The CTRC Patient Advocacy phone line is a place to be heard and have your concerns addressed. It is available for you to give us your feedback, questions, comments or complaints. We encourage you to take advantage of this program if you have an issue regarding any aspect of your care or service at CTRC. Please contact your Patient Advocate by leaving a message at (210) 450-1114.


Wellness Center

The Wellness Center offers activities and programs to enhance well-being. Classes range in scope from stress management to cooking classes. Cancer patients, caregivers and the general public are invited to participate in these free, fun and informative classes.




Education

  • The Patient Library is located on the 1st floor of the Grossman Building at the Medical Center Campus. The library stocks National Cancer Institute, American Cancer Society and Lance Armstrong brochures about cancer diagnosis, treatment and survivorship issues. Visitors to the library are invited to borrow books about cancer, complementary therapies, nutrition, stress management, exercise and more. A computer access is available with a variety of reliable cancer-related sites already bookmarked to help you with your information search. The library offers a quiet refuge away from the clinic setting. Comfortable chairs, TV with VCR and DVD, entertainment videos and a serene atmosphere provides a retreat from the busy medical environment.
  • S.N.A.C.K.S. Lecture (Some News About Cancer, Knowledge and Support) is a free monthly lecture series that focuses on issues important to cancer patients and caregivers. Each month a new subject is presented by a local expert who specializes in some aspect of cancer care. Topics range from general cancer information, prevention, treatment, and support. Lunch is served to the first 25 attendees. This months lecture:

Exercise and Movement

  • Tai Chi- Tai Chi is mind-body form of exercise that uses movement, meditation and breathing to improve health and well-being.
    Location: Mabee Conference Room
  • Yoga
  • CTRC Fitness Center

Expressive Arts

  • The new CTRC Creative Arts Center is designed to help cancer survivors and caregivers discover their creative resources while meeting the challenges of diagnosis, treatment and survivorship. Artist-in-Residence will provide opportunities for people to explore their artistic side. The art program is offered in various locations at CTRC, including treatment areas and class settings. All supplies and instruction offered free of charge thanks to a generous grant from the LiveSTRONG Foundation. For more information, call 210-450-5574."
  • Bottles of Hope- A Bottle of Hope is a unique work of art created out of polymer clay that symbolizes a wish for health. Bring your wish – other supplies are provided.
    Location: 1st floor Grossman Building Patient Library

Relaxation and Stress

  • Chair Massage- A registered massage therapist provides 15-minute chair massages for patients (with doctor's permission) or caregivers FREE of charge. Massages are $10 for others.
    Location: Wellness Center Library (Call 450-5570 for a reservation)
  • Reiki – Reiki is a holistic therapy using a person's energy field to restore a sense of well-being. Reiki therapists offer free 15-minute sessions in the 3rd floor Grossman treatment rooms (Call 210-450-5574 if you desire a session in another location)

Nutrition

  • From diagnosis to recovery, fighting cancer makes greats demands on your body's nutritional stores.  At CTRC, the Oncology Registered Dietitian helps patients get the nutrition they need to fight cancer and minimize side effects. Nutrition services include therapeutic diets, nutrition preparation prior to and during therapy, management of treatment side effects, diabetes management, management of tube feeding and nutrition support, and cancer prevention.  For more information and how to make an appointment call 210.450.5577 or visit CTRC Nutrition Center.

Health and Beauty

  • Look Good, Feel Better- This class is designed to provide information and techniques to females undergoing cancer treatment to help them look and feel more comfortable with changes in their appearance.
    Location: 1st floor Grossman Building Patient Library . Please call (210) 595-0223 to register.

Support Groups

  • Keep Abreast Support Group - Metastatic group offers support and explores the challenges women face when breast cancer returns - meeting begins at 6:00 pm.
    Regular group offers support and education to any woman with breast cancer with guest speakers, group discussion and field trips - meeting begins at 7:00 pm.
    Location: 1st floor Grossman Building Patient Library
  • Make Today Count Support Group - A peer-led support group designed for anyone diagnosed affected by cancer. Participants learn coping techniques and find emotional support while developing friendships with others going through similar experiences.
    Location: 1st floor Grossman Building Patient Library
  • Your Grey Does Matter - Offers hope and coping skills to anybody diagnosed with a brain tumor. Caregivers welcome.
    Location: 1st floor Grossman Library
  • Sarcoma Support Group - Join us for this unique support group open to all people affected by sarcoma. The group combines educational opportunities with a time for you to connect with other sarcoma survivors and caregivers.
    Location: 1st floor Grossman Library
  • Soul Friends Program - A Soul Friend is a special volunteer who can provide a listening and supportive presence to help you discover emotional and spiritual resources you can use to cope with a cancer diagnosis. Contact (210)450-5574 for more information or to schedule a Soul Friend visit.

Social Services

The CTRC has a social worker on staff to assist patients and families with questions about Medicare, Medicaid, Social Security and related topics. The social worker utilizes community resources to support the patient. Referrals for hospice, home health and medical equipment are made through the social worker's office. For more information call (210) 450-1738.


A cancer diagnosis can mean increased stress for patients and their families. Our social workers can offer emotional support and counseling to help patients and families cope with concerns and anxieties that may arise during illness and treatment. Appointments with the social worker may be made to discuss:

  • Adjustment to diagnosis and treatment
  • Coping with life changes
  • Crisis intervention
  • Grief and loss

CTRC has a psychologist available for those who require more intense therapy. To learn more about the services provide you can go to Psychosocial Oncology page or call (210) 450-1222.


Alternative Therapy and Complentary Therapy


Complementary therapies include a broad range of healing philosophies, approaches, and therapies. Therapies may be used in an effort or prevent illness, reduce stress, prevent or reduce side effects and symptoms, or control disease. Complementary therapies are oftentimes termed "holistic" and include physical, mental, emotional, and spiritual aspects of health.


There is increasing public interest in the topic and according to a recent National Cancer Institute (NCI) survey, more than 60% of physicians recommended complementary therapies to their patients at least once. Premier cancer centers across the country, including the Cancer Therapy and Research Center, have instituted programs to promote wellness through complementary therapy.


Visit these sites to start your search about Complementary and Alternative Therapies:

Spiritual Support


CTRC also offers a variety of activities and programs to care for the spiritual needs of cancer patients and their families.

  • A chapel is located on the 2nd Floor, Zeller Building for quiet repose and reflection.
  • Referrals to community clergy to provide spiritual support and couseling.
  • Memorial Services
  • The Wellness Center offers a wide range of programs that focus on healing the mind, body, and spirit. To see what's happening at CTRC please check our Wellness Center Calendar.
UT Prosthetics for Face, Head and Body (Anaplasty)

This clinic makes prosthetics for patients who have lost body parts due to surgery or had disfiguration for other reasons. The profession is called "anaplastology" is dedicated to the art and science of restoring malformed or absent parts of the human body through artificial means. An Anaplastologist provides the service of custom designing and fitting facial or somatic prosthesis. Anaplastologist can offer restorative prosthetics for many parts of the body, such as the face, feet, hands, breast or other soft tissue areas. Anaplastologist frequently work with other specialist to help patients return to a normal daily life.